Most billing companies submit claims and send you a report. Hartstone & Craft helps treatment centers build a revenue cycle that actually runs, whether we run it for you, build and train your in-house team or take on one piece like VOBs or authorizations. Utah is our home market, and we work with programs nationwide.
Behavioral health is one of the hardest specialties to bill. Authorizations change by level of care, payers deny by default, and out-of-network reimbursement depends on who is fighting for it. These are the leaks we fix.
Medical necessity, authorization and coding denials that sit in a queue until the appeal window closes.
Missed concurrent reviews and step-downs that leave days of care unauthorized, and unpaid.
Wrong revenue codes, HCPCS codes or units on detox, RTC, PHP and IOP claims, which trigger underpayment or rejection.
Claims paid at a fraction of what the plan owes, with no reprocessing request, appeal or single-case agreement.
Balances past 90 days that no one owns, including patient responsibility that was never collected.
No clean weekly view of collections, denial rate, days in A/R or reimbursement per day by payer.
Each level of care is authorized, coded and paid differently. We run each one with the payer rules, codes and review schedule it requires.
Short stays and fast authorizations. We secure the days before they are lost.
Per-diem billing, concurrent reviews and step-down timing for residential programs.
Per-day and per-session billing for partial hospitalization and intensive outpatient programs.
Credentialing, CPT coding and claims for therapists, group practices and outpatient clinics.
You do not need to replace your EHR or your team. We start with a conversation, scope what you actually need, then fix it, build it or run it.
One hour with James Gibson on your billing, your payers and your goals. No cost and no obligation.
We scope the work to what you need, from a single service to your full revenue cycle, and price it to the project.
We clean up denials and A/R, build and train your team, implement software and automation, or run billing day to day with weekly KPIs.
We help behavioral health companies build a revenue cycle that runs efficiently, whether it is internal, outsourced or a mix.
We run billing end to end for detox, residential, PHP, IOP and outpatient programs, from VOB to payment posting, with weekly KPI reporting.
We build and train in-house billing teams, redesign workflows, implement billing software and AI integrations, and support you through audits.
Need just one piece? We can take on only VOBs, authorizations, utilization review, claims, A/R follow-up, appeals or credentialing.
Every engagement is custom-scoped and priced to your project, whether we run your whole revenue cycle or one part of it.
Behavioral health billing in Utah →A billing company processes claims. A revenue partner finds out why you are not getting paid, fixes it and builds a revenue cycle that keeps working, inside your walls or ours.
James has spent more than 15 years in behavioral health revenue cycle management, payment processing and treatment center operations. He founded Elevated Billing Solutions, which was acquired, and created the Behavioral Health Billing Institute to train and certify behavioral health billers.
He has built billing teams from the ground up, implemented billing software and AI integrations, and helped treatment centers prepare for and work through audits.
When you work with Hartstone & Craft, you work directly with the person accountable for the result.
More about Hartstone & Craft →A behavioral health billing company manages the revenue cycle for addiction treatment and mental health providers: verifying insurance, securing authorizations, coding and submitting claims, working denials, posting payments and following up on unpaid balances.
Detox and withdrawal management, residential treatment (RTC), partial hospitalization (PHP), intensive outpatient (IOP), and outpatient therapy for individual therapists, group practices and clinics.
Yes. We bill in-network and out-of-network, and we work underpaid out-of-network claims through reprocessing requests, appeals and single-case agreements.
No. We work inside the EHR and clearinghouse you already use, including Kipu, Alleva, CollaborateMD, Waystar and Availity.
Yes. The one-hour discovery consultation is free and there is no obligation. We use it to understand your program and lay out your options.
Yes. We can take on only the pieces you need, such as VOBs, authorizations, utilization review, claims, A/R follow-up, appeals or credentialing. Every project is priced to its scope.
Yes. Audits are a paid engagement, scoped and priced to your program. We can walk through whether one makes sense during your discovery call.
Yes. Many treatment centers keep their in-house staff and use us for denials, A/R recovery, authorizations, training or KPI reporting.
Book a free one-hour discovery call with James Gibson. You will leave with a clear read on your billing and your options: full RCM, consulting for your team or help with one piece at a time.
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